RETURNS - CANADIAN CUSTOMERS ONLY

HOW IT WORKS

Contact us using the form below.  Use the same email adress used for the purchase and provide your order reference number.

Once you have received a Return Authorization, return the products with original packaging.

Refund / credit issued when items are received

 

COMMON RETURNS QUESTIONS

How do I make a return?

* Note - returns and exchanges will only be processed for customers based in Canada. * 

Start the return process by completing the contact form below and entering the same email adress that was used to make the purchase. Also provide your original order reference number in the comment section along with a description of the reason why you'd like to exchange your product.

Our team will review your request and the original order, and will send you a Return Authorization (RA).  You will be notified if your purchase does not qualify for a return.  You are responsible for the shipping charge to return the product.

Once your return is received by blueseventy, we will issue a refund / credit for the original item - less the price of free shipping (if applicable). 

Returned merchandise that was marked as "Final Sale" or "Demo" is eligible for store credit only.

How do I make an exchange?

The best way to make an exchange is to contact us directly (instead of repurchase the item you need, and then start the return process).  If you are exchanging for the same product, but in a different size, our team will coordinate this with you in no time.   

For exchanges on purchases over $150 - there is no fee, and shipping is free.

For purchases under $150, you will have to pay the shipping costs associated with the exchange.  These will be invoiced separately to you.

In any case, you are always responsible for covering the cost of shiiping the proudct back to us. 

What if I wear something and still want to return it?

  • Wetsuits - we encourage customers to contact us first.  Often, wetsuit that are not comfortable are not the result of improper size, but simply of not being donned properly.  Our team can help you with fitting advice and tricks on making sure the wetsuit fits perfectly.  Once that step is done, we encourage you to take the suit for a test swim; suits that feel "just a little tight" will feel more comfortable once in the water.  As long as your return the suit in pristine condition, you are still eligible for a refund.  See section below on Wetsuit return for more details.
  • Competition Swim Suits - due to the fragile and elastic nature of this fabric, we cannot provide full refunds on worn suits.  Suits that have been tried on can be exchanged for sizing reasons. Suits that are returned for a cash refund are subject to a 20% restocking fee - this fee ensures that we are able to sell only unworn suits (unless otherwise marked).  Suits worn in the water are not eligible for returns or exchanges. 
  • Other items - generally, other items are eligible for exchanges after a test swim, except for swim goggles and swimsuits.

What items are returnable?

* Note - returns and exchanges will only be processed for customers based in Canada. * 

  • Items purchased from www.blueseventy.ca in the last 10 days are eligible for returns or exchanges.  Specific policies for Wetsuits and Competition Swim suits are below. 
  • Items marked as "final sale" or "demo" are not eligible for a refund, but may be issued store credit.
  • Items returned without an Return Authorization (RA) will be charged a 25% restocking fee.
  • Warranty claims should be handled separately - visit the section on warranty for more details.

Wetsuit Return Policy:

  • Wetsuits must be packed with original packing materials and tags, and be in like-new condition. 
  • We encourage customers to take a test swim in a wetsuit before returning it, especially if it feels "just a little tight".  Ensure that wetsuits are dry before packaging them, and attempt to fold the suit as it came. Doing this will ensure you are still eligible for a refund.
  • Wetsuits received in poor / unsellable condition are ineligible for refunds, and store credit will be provided. 

Competition Swim Return Policy:

  • Suits are not eligible for returns if they have been swam in. 
  • Suits that have been tried on can be exchanged for sizing reasons. 
  • Suits that are returned for a cash refund are subject to a 20% restocking fee - this fee ensures that we are able to sell only unworn suits. 

Restocking Fee

Any items returned to bluseventy may be subject to a 10% restocking fee.

 

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