RETURNS AND SALE POLICY - CANADIAN CUSTOMERS ONLY

Returns & Exchanges – Blueseventy Canada

We understand that sometimes a product isn’t quite right — whether it’s the wrong size, a change of mind, or a fit issue. That’s why we offer a flexible return and exchange policy for Canadian customers who order directly from blueseventy.ca.

Before initiating a return, we strongly recommend reviewing our Wetsuit Fitting Tips. In most cases, a proper fit resolves the issue without needing to send the item back.

Eligibility & Conditions

Returns and exchanges are accepted within 10 days of receiving your order, provided the item is in perfect condition, with all original accessories, packaging, and tags intact. Items must be dry, clean, and free of wear.

Products marked “final sale,” “demo,” or “clearance” are not eligible for refunds. In some cases, we may offer store credit at our discretion.

Swimskins (PZ2TX / PZ4TX)

Due to the nature of these high-performance suits:

• If tried on dry and returned in perfect condition, exchanges are subject to a 10% fee
• If returned for refund, a 20% restocking fee applies
• If used in water, the item is not eligible for return or exchange

Restocking Fees

A 15% restocking fee applies to most returns. If the returned item is incomplete, damaged, or missing accessories, the fee may increase to 20–25%, depending on the condition and whether the return is accepted.

Unauthorized returns (without a Return Authorization) may be subject to a 25% fee.

Shipping Costs

We no longer offer free shipping. Customers are responsible for return shipping costs, whether for a refund or an exchange. Original shipping charges are non-refundable.

How to Request a Return

1. Contact us using the email address used for your order
2. Include your order number and reason for return
3. We’ll reply with a Return Authorization (RA) and instructions
4. Once we receive and inspect the item, we’ll issue a refund or exchange, minus applicable fees

Why Buying Local Matters

Blueseventy wetsuits and triathlon gear are technical products, designed for performance and precision. Choosing the right model and size often requires more than a chart — it takes experience, context, and sometimes a conversation.

That’s why we encourage customers to shop through our trusted network of Canadian retailers whenever possible. These partners offer personalized advice, expert fitting, and hands-on support that no online chart or automated system can match.

While we do our best to support online customers, our return policy reflects the nature of the products we sell. We’re not Amazon or Costco — and we don’t try to be. Our gear is built for athletes, not mass-market consumption, and our policies are designed to balance fairness with sustainability.

A quick note on response times

We’re a small, hardworking team supporting Blueseventy customers across Canada. We handle returns and inquiries Tuesday to Thursday, and typically respond within 2–3 business days (our business days). Depending on when you reach out, your reply may arrive the following week.

We appreciate your patience and understanding — every request gets our full attention, and we’re committed to helping you as efficiently as we can.