At blueseventy we are very proud of our products and we are delighted that you have decided to purchase what we believe to be some of the world’s best swimming products. We stand behind our materials and manufacturing and every blueseventy product carries a promise of being of the highest quality. We are committed to repairing or replacing any item that falls within our warranty period and policies.
All blueseventy products, with the exception of technical race swimwear, include a one (1) year warranty from the date of purchase against defects in the workmanship and materials of the product, for the original owner, and when purchased from www.blueseventy.ca or an authorized Canadian blueseventy reseller. Proof of purchase is required for all warranty claims. Technical race swimwear includes a 6 week warranty period, see below for more details.
The blueseventy warranty does not cover damage caused by normal wear & tear, improper care, misuse, accident, or neglect. blueseventy retains the right to define normal wear and tear circumstances. Many of the blueseventy products use high performance fabrics and materials that can be delicate or easy to damage. We recommend following all fit and care instructions and taking the time to carefully put on the item to avoid accidental damage.
How it works
Contact us to initiate a warranty claim using this contact form. blueseventy will evaluate the claim and decide on the best course of action. The warranty does not cover damage to product due to misuse, improper care or storage, accidental damage, modifications or neglect. In some cases we will require the item to be returned to us for full evaluation before a decision can be made.
If the issue falls under warranty coverage, blueseventy will repair or replace the item, or offer purchase credit that can be applied to any future blueseventy.ca purchase.
Please read below for the specific details of what is covered under our warranty period for the various types of products blueseventy manufactures.
To submit a warranty request:
Contact us to initiate a warranty claim using this contact form.
- your name
- the item with an issue
- where you purchased the item from
- If purchased from www.bluseventy.ca, include your order number
- if purchased from another website or retailer, a copy of the receipt will be requested in a follow-up email from our staff. Proof of purchase is required for all warranty claims.
- date of purchase
- a description of the issue
Our team will review and respond as quickly as possible to help get your request resolved.
Specific Warranty Details
Your blueseventy wetsuit is supported with a warranty on manufacturing and materials defects for one year from the date of purchase for the original owner when purchased from www.blueseventy.ca or an authorized Canadian blueseventy reseller. Proof of purchase is required for all warranty claims.
Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine, and other harsh or abrasive substances can accelerate product degradation and may void warranty.
Fingernails and other sharp objects may tear and rip the high performance neoprene in your blueseventy wetsuit. blueseventy will not repair or replace items where there is clear evidence of inadequate care or treatment.
Your blueseventy swimskin is supported with a warranty on manufacturing and materials defects for one year from date of purchase for the original owner when purchased from www.blueseventy.ca or an authorized blueseventy Canadian reseller. Proof of purchase is required for all warranty claims.
Swimskins are a high performance garment made up of the finest Italian textile fabrics. They are delicate and frequency of use can shorten the lifespan. Graphic peeling is a cosmetic issue and not a warranty fault.
Frequency of use and care differs from person to person. We cannot guarantee how long a suit will last. In the event of any defect we include a 6-week warranty period on materials and manufacturing for the original owner, when purchased from www.blueseventy.ca or an authorized Canadian reseller. Proof of purchase is required for all warranty claims.
Once the suit has been used, blueseventy reserves the right to inspect the suit to determine if the suit damage was due to manufacturing faults, or user error.
Proper use and care and use can maximize the life of your technical swimwear. We recommend following all care instructions, and properly storing your suit between uses. For more information refer to our PDF explaining fit & care.
ALL OTHER PRODUCTS
(Training Swimwear, Triathlon Apparel, Goggle & Accessories)
Our training and racing equipment is covered under a one year warranty on manufacturing and materials defect when purchased from www.blueseventy.ca or an authorized Canadian reseller. blueseventy will choose to replace or repair any warranty claims that occur within normal wear and tear circumstances.
If your blueseventy product is damaged and is not covered by warranty, we might still be able to help you!
blueseventy offer a repair service for wetsuits. Please enquire about about rates, delay and procedures. Upon evaluation of your suit, we'll be able to provide a repair cost estimate, or we may be able to extend or offer purchase credit that can be applied to any future blueseventy.ca purchase.